Klook Hong Kong Customer Service Phone/Hotline/Live Chat/Online Customer Service/Email/Office Address/Facebook/Instagram/ Twitter
You are currently browsing the TripsGeeks travel deals website, not the official Klook website.
The editor is only compiling Klook contact methods to make it easier for you to contact Klook.
So please do not leave messages on this website.
Please use the contact methods below to contact Klook directly.
Common Klook Contact Methods.
Although the Hong Kong Travel Industry Network and the Travel Industry Council of Hong Kong have provided Klook phone numbers,
which are +852-3462 6208 and +852-3707 3893 respectively,
The editor has tried calling during weekdays, but no one answered.
It is believed that Klook has moved most customer service support to the page links below.
Klook Mobile App – Contact Method for Existing Activity Orders (Live Chat Room)
- Click the designated link to enter the specific App page.
- Click My Account at the bottom right.
- Click Help Center, or click this link to enter the Help Center.
- Select the order you need assistance with.
- If it is a normal cancellation or order change, you can complete it yourself.
- If you have other issues and want to contact a live agent,
- first, choose I still have other questions.
- You need to mention live customer service multiple times in the chat room.
2. Click the designated link to enter the relevant page
Click this link to enter the designated page.
You should be directed to the following page.
Click My Account at the bottom right
Click Help Center
Select the order you need assistance with
6. Contact a Live Agent (Orange Headset Icon)
First, select the orange headset icon.
Then, in the chat room, mention live customer service multiple times.
The editor suggests saying it more than 3 times before you can reach a real agent.
If you only want to cancel or change an order, it is recommended to use the system to handle it yourself,
because this will resolve the issue faster.
Klook Hong Kong Office Phone / Customer Service Phone / Hotline
+852 3462 6208.
+852-3707 3893.
(It seems the service may have been discontinued)
Sometimes the contact numbers cannot be reached. The editor has tried calling 5 times at 1pm on weekdays, but still could not get through.
You cannot even hear a customer service voice, and the call just disconnects with a beep.
If you are in urgent need to handle an order, it is suggested to try calling Klook twice.
If it still does not work, you will need to log in to the Klook App first, and then follow the steps above instead.
Klook Email Contact
The editor does not highly recommend using email to contact Klook, as it is slower compared to live chat.
The above email is used for handling customer issues.
However, please note that this email is global, meaning customers from Taiwan, Singapore, Malaysia, Thailand, and many other regions are also using the same email to resolve order issues.
So the question is: how can you speed up getting your case assigned to the correct Hong Kong support team and get your issue resolved faster? Here are some important tips:
Use the email address registered with your Klook account when making the inquiry.
Mention the word “Hong Kong” in your email, so the system may recognize that you are a Hong Kong customer and route your case to the correct support team, making it easier to review your booking details.
Include your order number in the email to make processing easier.
It is believed that big tech systems may use software to scan emails, detect travel dates linked to order numbers, and prioritize urgency accordingly.
The editor must emphasize again: please do not misuse this contact method. Only use it in urgent cases.
Based on people working in tech and email systems, many large companies use structured workflows to prioritize email requests.
High-value orders and urgent issues are usually handled first, while cheaper bookings or trips scheduled months later may be processed later.
Large companies may also use automated email analysis tools to scan keywords and decide whether an issue is urgent.
Similar to online banking chatbots, systems may detect keywords in emails and provide automated solutions.
If words like “urgent”, “help”, or “very urgent” appear multiple times, the case may be prioritized.
Again, only use urgency-related wording if it is truly urgent. Do not abuse the system.
The editor is also not 100% sure if this exact system is used, this is only an assumption.
Recommended email content should include:
- Name (guest name)
- Phone number (for urgent contact by Klook staff)
- Activity date and time
- Booking link/reservation details
- Order number
Pros and Cons (Klook Email Contact)
Pros.
- All conversation records are saved for future reference.
- Suitable for handling more complex issues.
- You can upload multiple images.
Cons
Responses may be slower because Klook needs to route and categorize different types of customer requests before replying.
All Klook Email Contact List
| Klook Email | Purpose |
|---|---|
| [email protected] | Customer order support/booking issues |
| [email protected] | Account security, hacking issues, credit card concerns, or privacy-related problems |
| [email protected] | Business partnerships and marketing collaborations |
| [email protected] | Media/press inquiries (+852 3462 6208) |
| [email protected] | Affiliate marketing program inquiries (English required) |
| [email protected] | General or unclear inquiries (not clearly defined purpose) |
Klook Hong Kong Office Address
Central, Hollywood Road 32, Kin Yip & Wing Kee Commercial Centre, 24/F
Klook Hong Kong Office Operating Hours
Monday 10:00–19:00
Tuesday 10:00–19:00
Wednesday 10:00–19:00
Thursday 10:00–19:00
Friday 10:00–19:00
Saturday Closed
Sunday Closed
Klook Social Media Pages
It is recommended not to ask order-related issues on the following Klook social media pages.
The editor also works in marketing and understands that social media pages are usually managed by the Digital Marketing team, not the Customer Service department.
Digital marketers are generally not responsible for handling detailed booking or order issues.
However, if you are asking about Klook優惠碼 Klook promo codes or activity details, they are usually more familiar with those topics.
Klook Facebook Page
https://www.facebook.com/klookhk/
If you need to handle order-related issues, it is not recommended to contact Klook via Facebook Messenger for the following reasons:
- You will most likely receive automated replies that redirect you back to the chat room
- It may take a long time to get a real response (usually 2–3 days or more)
Klook Instagram Page
https://www.instagram.com/klookhk/
Replies may take 1–2 days.
During major holidays (for example Easter holidays), there may be no real-time human response on the Instagram page.
It is recommended not to ask questions on Instagram.
Most of the time, it is better to directly open the Live Chat from the App homepage.
Klook WeChat
A simplified Chinese promotional and customer service account, mainly for users in Mainland China.
If you have WeChat and plan to travel in China in the future, you can search for Klook on WeChat to find the official account.
If you have WeChat Pay, you can also pay on Klook using it. Click to view the latest Klook promo codes.Klook 優惠碼
Klook Twitter
https://twitter.com/klooktravel
Klook currently does not have a Hong Kong-specific Twitter account.
The Klook Twitter page mainly posts in English and is mostly used for brand promotion.
It is very unlikely that you will get any response if you message them about order-related issues via Twitter inbox.
